RETURNS

 RETURNS WILL NOT BE ACCEPTED ON ANY WIG IN WHICH THE LACE HAS BEEN CUT. NO EXCEPTIONS. Customizing a wig will render the wig inelligible for a return under most circumstances. 

• The customer is responsible for paying return shipping fees. IBW can provide you with a return shipping label at a discounted rate that will be deducted from the refund amount. The label will be emailed to you to so that you may print it from home however, it must be shipped in the same way the package was received so that there is not any change in the weight of the package which will increase the rate. The price of the return shipping label will be deducted from the refund amount if you choose to use our provided return label.

• To initiate a return, first contact Iron Butterfly Wigs at 903-225-9723 via call or text within 7 business days from the date of delivery receipt for return authorization. If there has been no communication with us regarding a return within 7 business days of the delivery receipt, the item will no longer be eligible for a return. NO EXCEPTIONS.

• Upon accepting the return, a refund will be issued for the total amount paid less a 5% restocking fee  (and the cost of the return label if selected) or you may choose to be issued a store credit for the entire amount paid without any fees (with exception to the cost of the provided return shipping label if selected). Store credits do not expire. 

• Returns must be postmarked for return within 3 business days from the date that the return authorization has been given, or the item will no longer be eligible for a return.

• During the try-on process, please refrain from allowing the wig to come into contact with your scalp or natural hair. This can be achieved by fully covering your head with the provided wig cap

.

• Returns will be accepted only if the wig is unaltered and unworn other than for trying it on.

• The wig must be returned in its original packaging, inclusive of the hair net and any attached original tags.

• The wig should not have been brushed or combed with personal implements. 

• The wig should not be heat styled or washed and must be free from makeup, odors (such as cigarette or cigar smoke), gels, sprays, and other hair care products.

• Failure to adhere to these conditions renders the item ineligible for return.

• Returns must be securely packaged to prevent damage during transit. Returns will not be accepted for items damaged due to inadequate packaging. 

• Please email your tracking number to ibw@ironbutterflywigs.com or via text 903-225-9723